reliable, knowledgeable, friendly
When you have an IT issue, you need the reassurance that a support engineer is on hand to resolve it. Our remote helpdesk opens at 7am and works though past 5pm. It is manned by technical reps and there are no annoying push button menus or tele phonetics. The phone rings and an engineer answers.
Common tasks for the helpdesk include:
- Creating new users
- Resetting passwords
- Software hiccups
- Web filtering issues
- Data restoration from backups
- Network diagnostics
- Printer problems
flexible, reassuring, experienced
We don’t require a ticket logged before a call and you don’t need to wait for an engineer to call you back (unless you want us to). For less urgent issues you can also contact support via email – firstname.lastname@example.org (don’t forget to state where you are emailing from), or via the customer portal.