Basic Managed Service
Our standard support is referred to as the Basic Managed Service, but it is anything but basic. When compared against our competitors you will find that our basic support is superior in terms of coverage and cost.
Our support provides total peace of mind for a fixed cost. Schools that subscribe to our Basic Managed Service know that their network, PCs and servers are fully supported and any problems will be dealt with by Beebug.
Further details of what is included are listed below:
What you get:
We will accept full ownership of any problems relating to your supported network including network structure, workstations and servers. We will fully manage the problem and co-ordinate with relevant parties as necessary to achieve a rapid conclusion.
We provide truly unlimited telephone support on all aspects of the supported network including network structure, workstations and servers. This support includes instant access to experienced engineers familiar with the customer’s site. This is a local number with no queuing and immediate access to the relevant support.
Where we are unable to resolve a problem over the phone we offer unlimited remote support aimed at providing an instant fix where possible.
In addition to unlimited phone and remote support we also offer unlimited on-site engineer visits to deal with hardware and software problems relating to the server. This includes full disaster recovery that includes re-installation of Windows operating system and where possible application programs.
In addition to unlimited phone and remote support we also offer unlimited on-site engineer visits to deal with software problems relating to PCs & laptops. This could include re-installation of the operating system, application programs and where possible/required recovery of user data.
Unlimited on-site engineer site visits to investigate problems relating to the network structure including any switches, fibre links and wireless network. We do keep a small stock of loan active components to provide a short term immediate repair.
Unlimited on-site engineer call outs to deal with problems relating to peripheral components such as printers, projectors and interactive whiteboards.
Beebug Security is a network management program based on the Windows operating systems. The principle objective is to lock the workstations to prevent users from accidentally or maliciously changing settings on the computers. This ensures that the workstation is ready to be used after a user has logged off.
A Primary Site licence for this software is priced at £800 per annum, but it is included free as part of the Basic Managed Service.
We include free project management and consultancy for all works that are directly for our supported schools. We can also happy to offer this as a chargeable service to third parties to assist with building or other development projects at the school.
Depending on when we are contacted we offer a same day response including weekend working in the event of a disaster.
To aid with the smooth running of our supported networks we provide free remote monitoring of servers. This includes regular health checks and where necessary remedial action. This can result in our engineers attending site to resolve a problem before the customer is aware of it.
In conjunction with our support we offer hardware warranty and full support for all the equipment we supply. If an item we have supplied develops a problem then we will take ownership and liaise with the manufacturer on your behalf. We will jump through the manufacturers’ hoops, carry out the required diagnostics, send the item back and then chase up its return. We would then return the item and reinstall it so it is in the working state before the fault occurred.
If there is a problem with hardware that we have supplied then we would deal with all communication with the manufacturer. We will not ask you to contact them on our behalf, or carry out any unreasonable diagnostics. We would take ownership of the problem and deal with it until its conclusion.
We aim to carry out annual meetings with our customers to discuss their network and any potential changes and developments that either they would like, or would be recommended. We also use this as an opportunity to gain so vital feedback about our services and see where we can make improvements.
Upgrade and save
Add Extended Managed Support to your service, and we will include a regular visit with a designated engineer as often as you want to help with the day to day running of your ICT. It's like having an extra member of staff – without the extra salary!
What our customers say:
“As Always, Beebug has provided excellent service throughout the year and we especially appreciate the way that you supported us through OFSTED.”Brian A Robertson – Priestmead Middle School
“Please thank all the guys for the support over the past year, long may it continue.”Keith Arnold – Shaftesbury School
“Please accept my personal thanks to you in helping me carry out my role. As an example, I'd highlight the e-safety work over recent years; it's been brilliant.”Nigel Hewett – Achievement & Inclusion, London Borough of Harrow.
“The engineers take pride in solving our difficulties however small and have been prepared to go that extra mile...”Hazel Yeomans – Roxeth Nursery, First & Middle School.
“Thanks for being so supportive and flexible over the last few weeks. We have found that having Tony has been a real help, Particularly last week as projector bulbs broke just as Ofsted descended.”Head teacher – Elmgrove Middle School
“Thank you so much for restoring the School emails and your work on the curriculum server. You are brilliant at your jobs and we are lucky to have such a good team of guys working for the school.”Jas Birdi – Orley Farm School
“Tony goes out of his way to help sort IT problems out at Woodlands School. He was helpful beyond the call of duty and stayed late to sort everything out.”School Administrator – Woodlands School
“Once again many thanks for the excellent service your company has given us as a school.”Sheila Carnan – Vaughan School
“As always the service you provide is first class. Please thank everyone especially Stuart who continues to be amazing.”Marilyn Wilson – Priestmead Middle School
“I must thank you for your tremendous efficiency and attention to detail through all this process.”Heather Harris – Belmont School
“We are so grateful for all the support over the academic year – it has enabled us to keep ahead of the game.”Marilyn Wilson – Priestmead Middle School
“Beebug's consistent help and support makes my job a lot easier.”Marilyn Wilson – Priestmead Middle School
“I have once again been reassured of Beebug's reliability when things are urgent and need to be done yesterday!”Toral Patel – Stag Lane Infant & Nursery School
“As ever, all the work has been carried out very professionally and to a very high standard.”Louise Addinall – West Lodge Middle School
“I just wanted to thank you and everyone at Beebug for being so helpful over our recent problems with the network. Thanks again for being so brilliant with us.”Debbie Jack – Middlesex University