Basic Managed Service
Basic Managed Service is our most popular service, although we're thinking of renaming it, because it's anything but basic! What you get is total peace of mind that your network, PCs and server are up and running, and totally secure – all this for as little as £6 per day for the typical primary school.
What you get:
Beebug Security is a network management program. This has many features including the provision of a locked down desktop to prevent pupils from changing settings on their computers. A Primary Site licence for this is priced at £800 per annum but is free as part of the Basic Managed Service.
Unlimited telephone support on all aspects of the entire network including PCs, laptops, server and network structure. This support includes instant access to experienced engineers familiar with the customer’s site. No phone queuing and immediate access to second line support where necessary.
Remote monitoring of the curriculum server and all functions. This includes regular health checks of the server and necessary remedial action.
Liaison with the server manufacturer in the event of a hardware failure and unlimited on-site engineer call outs to deal with any issues relating to the file server. This includes disaster recovery and if necessary a full rebuild of the server and data restore from your backup tapes.
Same day response including weekend working in the case of a disaster. We hold a stock of server components to assist with a speedy repair where appropriate.
Unlimited remote-access to the school’s server, PCs, printers and laptops to provide instant fix where possible.
Unlimited on-site engineer call outs to deal with problems relating to any PC or laptop on the Curriculum network setup by Beebug. This includes anything up to and including re-installation of Windows and all application programs. Virus removal and non-warranty repairs are available at cost.
Unlimited on-site engineer call outs to investigate problems relating to the network structure including any fibre links and wireless network. Loan switches and fibre components are normally available to enable an immediate repair.
Unlimited on-site engineer call outs to deal with problems relating to printers, projectors and interactive whiteboards.
Hardware warranty and full support for the Internet filtering server (where the school has one). This includes updating all filtering lists and making any changes to the list of sites blocked or unblocked for each individual school and for the separate pupil and staff groups within the school.
Acceptance of full ownership of any problems relating to the curriculum network, PCs and server. Management of the problem and co-ordination of other parties as necessary to achieve rapid conclusion.
Free project management and consultancy from experienced senior staff to assist with building or other development projects at the school.
Ongoing development of Curriculum network to allow integration with new technologies such as Fronter and Windows 7.
Non-warranty repairs, virus / spyware removal and changes to the installation are provided at charge.
Upgrade and save
Add Extended Managed Support to your service, and we will include a regular visit with a designated engineer as often as you want to help with the day to day running of your ICT. It's like having an extra member of staff – without the extra salary!
View our Basic Managed Service SLA
What our customers say:
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“As Always, Beebug has provided excellent service throughout the year and we especially appreciate the way that you supported us through OFSTED.”
Brian A Robertson – Priestmead Middle School -
“Please thank all the guys for the support over the past year, long may it continue.”
Keith Arnold – Shaftesbury School -
“Please accept my personal thanks to you in helping me carry out my role. As an example, I'd highlight the e-safety work over recent years; it's been brilliant.”
Nigel Hewett – Achievement & Inclusion, London Borough of Harrow. -
“The engineers take pride in solving our difficulties however small and have been prepared to go that extra mile...”
Hazel Yeomans – Roxeth Nursery, First & Middle School. -
“Thanks for being so supportive and flexible over the last few weeks. We have found that having Tony has been a real help, Particularly last week as projector bulbs broke just as Ofsted descended.”
Head teacher – Elmgrove Middle School -
“Thank you so much for restoring the School emails and your work on the curriculum server. You are brilliant at your jobs and we are lucky to have such a good team of guys working for the school.”
Jas Birdi – Orley Farm School -
“Tony goes out of his way to help sort IT problems out at Woodlands School. He was helpful beyond the call of duty and stayed late to sort everything out.”
School Administrator – Woodlands School -
“Once again many thanks for the excellent service your company has given us as a school.”
Sheila Carnan – Vaughan School -
“As always the service you provide is first class. Please thank everyone especially Stuart who continues to be amazing.”
Marilyn Wilson – Priestmead Middle School -
“I must thank you for your tremendous efficiency and attention to detail through all this process.”
Heather Harris – Belmont School -
“We are so grateful for all the support over the academic year – it has enabled us to keep ahead of the game.”
Marilyn Wilson – Priestmead Middle School -
“Beebug's consistent help and support makes my job a lot easier.”
Marilyn Wilson – Priestmead Middle School -
“I have once again been reassured of Beebug's reliability when things are urgent and need to be done yesterday!”
Toral Patel – Stag Lane Infant & Nursery School -
“As ever, all the work has been carried out very professionally and to a very high standard.”
Louise Addinall – West Lodge Middle School -
“I just wanted to thank you and everyone at Beebug for being so helpful over our recent problems with the network. Thanks again for being so brilliant with us.”
Debbie Jack – Middlesex University